Refund policy
We hope you love your TALES OF THE NORTH candle. If something is not right, please contact us and we will help.
CHANGING YOUR MIND
You have 14 days from the date your order is delivered to tell us you wish to return an item.
Once you have contacted us, you have a further 14 days to send the item back.
Returned candles must be unlit, unused and in their original packaging. You are welcome to inspect your candle as you would in a shop. We reserve the right to reduce the refund if an item has been handled beyond what is necessary and its value has been reduced.
Please email hello@talesofthenorth.com before returning anything. Include:
• Your name
• Your order number
• The item you wish to return
• The reason for the return, if you would like to share it
We will reply with the return address and instructions.
RETURN POSTAGE
You are responsible for return postage when returning an item because you have changed your mind.
Please package the candle carefully and use a tracked postal service. TALES OF THE NORTH is not responsible for a return arranged by you until it reaches us.
FAULTY, DAMAGED OR INCORRECT ITEMS
Please contact hello@talesofthenorth.com as soon as possible if your order arrives damaged, faulty or incorrect.
Include your order number, a description of the problem and clear photographs of the item and packaging.
Where an item is faulty, damaged or incorrect, we will arrange an appropriate replacement or refund and cover reasonable return postage where a return is required.
Do not dispose of a damaged item or its packaging until we have responded.
REFUNDS
Once your return has been received and checked, we will issue any refund due to your original payment method.
Refunds will be processed within 14 days of receiving the returned item. For eligible change-of-mind returns, we will refund the item price. Your bank or payment provider might need additional time to place the funds back into your account.
PURCHASES FROM STOCKISTS
This policy applies only to purchases made directly through talesofthenorth.com.
If you purchased your candle from one of our stockists please contact the stockist directly. Your purchase is subject to their returns process and your statutory rights.
CANDLE USE
We do not accept change-of-mind returns for candles that have been lit or used.
This does not limit your rights if a candle is faulty. Please follow all candle-care and safety instructions supplied with the product.
YOUR CONSUMER RIGHTS
Nothing in this policy affects your statutory rights.
CONTACT
